Try before you buy
Every customer can take a free 24-hour test before paying, so you can check the service on your own device and connection.
When you can get a refund
If the service does not work on your device and our support team cannot fix it, you can ask for a refund within 7 days of your purchase.
When a refund is not available
- After 7 days from purchase.
- If the problem is caused by your internet connection or a device we do not support, and you did not take the free test first.
- If the account was shared or used on more screens than the plan allows.
How to ask for a refund
Contact us on WhatsApp at +44 7450 631011 or at contact@iptv-uk8k.com with your order details and a short description of the problem. We will try to fix it first.
How refunds are paid
Approved refunds are sent back to the original payment method (bank card, PayPal or Apple Pay) within 5 to 10 working days.
Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law.